Poweruporders.co.uk (as run by Gopi Life Ltd) General Terms and Conditions

 

1. Introduction and Scope

 

These Terms and Conditions (the "Terms") govern your use of the Poweruporders.co.uk website and any services, products, or training (the "Service") provided by Gopi Life Ltd, a company registered in England and Wales under company number [13618001] ("us", "we", or "our"). Please read these Terms carefully before proceeding.

The "Service" includes (but is not limited to): use of the website; Products sold through the website; and all educational, consulting, training, referral, and assessment services provided by us (whether booked online or otherwise).

Your access to, and use of, the Website, the Products, and the Service is conditional upon your acceptance of, and compliance with, these Terms and our Privacy Policy. By accessing or using the Service, ordering Products, or using the Website, you enter into a legally binding agreement with us and agree to be bound by these Terms. If you disagree with any part of the Terms, you must not access or use the Website, the Service, or order any Products.

The terms “agreed”, “consent”, “confirmed”, “accepted”, "informed”, “notified” or “notice” and documents of similar meaning will be deemed to be required to be done in writing, where "in writing" means hand-written, type-written, printed or directly electronically made (excluding social media posts), and resulting in a permanent record. The terms "includes" or "including" will be construed without limitation. These Terms apply to all users and clients (including casual browsers or third-party users) whether or not the registration process has been completed. The term "you" refers to the user, customer, viewer, or client of any of our Products, the Service, or the Website. All Terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to you.

 

1.1 Business Status and Warranties

 

Nature of Agreement: You warrant that you are purchasing the Service or Products in the course of a trade, business, craft, or profession unless you explicitly notify us otherwise in writing prior to purchasing the Service.

Application of B2B Terms: Where you are acting for the purposes of a business: a) Implied Terms Exclusion: All warranties, conditions, and other terms implied by statute or common law (including those implied by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982) are, to the fullest extent permitted by law, excluded from these Terms. b) Consumer Rights Exclusion: The provisions of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 shall not apply to this agreement, save for those mandatory provisions which cannot be excluded by law.

Consumer Protection: If you are deemed to be acting as a Consumer (an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft, or profession), nothing in these Terms is intended to exclude or restrict any of your statutory rights as a consumer which cannot be excluded or restricted by law.

 

 

2. Terms of Use, Liability, and Disclaimers

 

The use of the Service is subject to the following Terms:

 

2.1 Information and Warranties and Warranty Limitations

 

The content is for your general information and use only. While we take reasonable care in its creation, all materials and products within the Service are provided on an “as is” basis, without warranties of any kind.

Warranty Disclaimers: We expressly disclaim all warranties of any kind, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, and non-infringement of proprietary or third-party rights, to the fullest extent permitted by English law (and subject to the explicit exclusions in Section 1.1 for business users). Accuracy and Functionality: We do not warrant or guarantee the accuracy, timeliness, performance, completeness, or suitability of the information. Specifically, we do not warrant that the Service/Website/Products will be accurate, uninterrupted, or error-free. Non-Reliance and Risk: The use of all contents and Products of the Service are entirely at your own risk. No Guarantee of Results: You acknowledge and agree that we provide no guarantee of specific results from the use of the Service, including training, consultation, or educational resources. Your success depends on factors beyond our control. Equipment and Data: If your use of the Service/Website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense. We expressly exclude all liability for any inaccuracies or errors in the content to the fullest extent permitted by English law.

 

2.2 Intellectual Property Rights and Ownership

 

The Service and all content contained within it (collectively, "Intellectual Property"), including the formulation, recipe, or process for the manufacture of any Products, are the exclusive property of Gopi Life Ltd (or its affiliates or licensors) and are protected by UK and international intellectual property laws.

2.2a Prohibited Use and Trademarks

Reproduction, redistribution, retransmission, or republication of any of our Intellectual Property or the Products is strictly prohibited without our express written consent. Unauthorised use may result in a claim for damages and/or be a criminal offence. Trademark Notice: Nothing in the Service should be construed as granting—by implication, estoppel, or otherwise—any license or right to use any trademark displayed in the Service without our prior written consent.

2.2b Restrictions on Use and Remedies

a) Prohibitions: You may not modify, decompile, recompile, disassemble, or reverse engineer any Products or the Service. b) Indemnity: You agree to indemnify us against any loss, expense, or damage arising out of your failure to comply with this restriction or any other breach of our Intellectual Property Rights. (This should be read in conjunction with the general indemnity in Section 5.3). c) Equitable Relief (Injunctions): You agree that, without prejudice to any other rights or remedies that we may have, damages alone would not be an adequate remedy for your breach. You agree that we shall be entitled to the remedies of injunction, specific performance, or other equitable relief for any threatened or actual breach of this condition. You further agree to account to us for any and all profits made by you in breach of this condition.

 

2.3 Disclaimers and Professional Responsibility

 

Medical Disclaimer: The Service, including all health and health-related information, is provided for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment. You should seek the advice of a medical professional for any health concerns or before making any health-related decisions.

Professional Responsibility: If you are a professional, you warrant that you will only use or recommend the information or Products provided by us in a manner consistent with your type, level, and degree of professional training, and you accept full and sole responsibility for any advice, actions, or decisions you make using the Service.

 

2.4 Third-Party Links

 

We have no responsibility for the content, quality, or services offered by the linked website(s)/Services or for the performance or reliability of any third-party provider (e.g., hosting, communication, or course platform provider).

 

 

3. Registration and Account Security

 

 

3.1 Eligibility

 

By completing the registration process, you warrant that you are at least 18 years of age and legally capable of entering into a binding contract. Individuals under the age of 18 are prohibited from using the Service or registering an account.

 

3.2 Account Information

 

You agree to provide true, accurate, current, and complete information and to maintain and promptly update this information.

 

3.3 Account Security and Liability

 

You are solely responsible for maintaining the confidentiality of your account username and password. You accept full responsibility and liability for all activities that occur under your account. You must notify us immediately of any suspected or actual breach of security.

 

 

4. Data Protection and Privacy

 

 

4.1 Acceptance of Privacy Policy

 

Accepting these Terms also constitutes your express acceptance of the current version of the Gopi Life Ltd Privacy Policy, which is deemed an intrinsic and fundamental part of this entire agreement.

 

 

5. Service Availability and Indemnity

 

 

5.1 Geographical Scope

 

The Service, Products, and all marketing information are intended and available only to persons accessing the Website and Service from the United Kingdom (UK). If you choose to access the Service from outside the UK, you do so at your own risk and are responsible for compliance with local laws.

 

5.2 Service Interruptions

 

We do not warrant that the Service or Website will be uninterrupted, timely, secure, or error-free. We shall not be liable to you if the Service is unavailable at any time or for any period. We reserve the right to temporarily suspend the Service for maintenance or upgrade purposes without notice.

 

5.3 Indemnity

 

You agree to indemnify, defend, and hold harmless us and any individuals or entities affiliated with us against all liabilities, costs, and expenses (including, all legal fees on the full indemnity basis), damages, and losses arising out of or in connection with: your breach of any provision of these Terms; your misuse of the Service; or your violation of any third party’s rights.

 

 

5.4 No Resale or Commercial Use 

 

Unless otherwise agreed in a specific written contract (such as an Accreditation Agreement), you warrant that your purchase of the Products or Services is for your personal or internal business use only. You shall not resell, commercially exploit, distribute, or otherwise transfer the Products or Services (or any derivative content or knowledge derived from them) to any third party for commercial gain. Any breach of this clause shall constitute a material breach of these Terms of Sale.

 

6. User Code of Conduct and Prohibited Use

 

 

6.1 Prohibited Conduct

 

You warrant that you will not use the Service or Website for any purpose that is, or involves, unlawful, illegal, defamatory, abusive, or discriminatory conduct; transmission of anything harmful to our goodwill; content that is in breach of IP rights; transmission of viruses; or engaging in any unauthorised commercial activity.

 

6.2 Enforcement and Disclosure

 

Right to Suspend/Terminate: Breach of this Code of Conduct constitutes a material breach of the Terms. We reserve the right to immediately suspend or permanently terminate your access to the Service and Website without notice or liability. User Content License: By posting, submitting, or transmitting any content, you grant us a non-exclusive, perpetual, irrevocable, fully paid, royalty-free licence to use, modify, reproduce, distribute, and display that content for the purpose of operating, maintaining, promoting, and improving the Service.

 

6.3 Technical Integrity and Interference

 

You agree that you will not use any robot, spider, scraper, or other automated means to access the Service or Website, or take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

 

 

7. Subscriptions

 

7.1 Billing and Duration

Some parts of the Service are billed on a subscription basis ("Subscriptions"). You will be billed in advance on a recurring 6 month basis (or as otherwise specified). In order to set up a Subscription, you will need to verify your identity and credentials.

7.2 Termination of Subscriptions

You may opt-out of this Subscription by expressing this in writing (by email) at any time, subject to the terms of payment already made.

 

7.3 Our Right to Terminate

 

We reserve the right to terminate a Subscription and access at any point and will provide a refund for the remaining duration of your subscription should we exercise this right, unless termination is due to your breach of these Terms.

 

 

8. Limitation of Liability 

 

This section sets out the extent of our liability to you, which varies depending on whether you are a business or a consumer.

 

8.1 Exclusion of Certain Liabilities 

 

Nothing in these Terms shall limit or exclude our liability for: a) Death or personal injury caused by our negligence; b) Fraud or fraudulent misrepresentation; or c) Any other liability that cannot be excluded or limited by English law.

 

8.2 General Limitations on Damages

 

We shall not be liable for any: a) Indirect, special, or consequential loss or damage; b) Loss of profits, loss of anticipated savings, loss of business, or loss of goodwill; c) Loss of data; d) Punitive damages; arising out of your use of or inability to use the contents of the Service or Website.

 

8.3 Liability Cap

 

For Business Users (B2B): Our total aggregate liability shall not exceed UK £1,000. For Consumer Users (B2C): Our total aggregate liability shall not exceed the higher of (i) the total amount paid by you to us for the Service in the twelve (12) months preceding the claim, or (ii) UK £1,000, subject always to your statutory rights. Acts Outside Reasonable Control: Our liability excludes any loss, damage, or delay arising from events, failures, or causes that are outside of our reasonable control (Force Majeure).

 

8.4 Third-Party Dependencies

 

We will have no responsibility or liability for any loss or damage arising from the failure or disruption of third-party service providers (e.g., energy, data storage, connectivity, and communication services).

 

 

9. Entire Agreement, Governing Law, and Dispute Resolution

 

 

9.1 Entire Agreement and Precedence

 

These Terms, together with the Privacy Policy, our Terms and Conditions of Sale, and any mutually executed written agreement (including but not limited to Accreditation Agreements, Equipment Hire Agreements, Non-Disclosure Agreements (NDAs), or specific Statements of Work), constitute the entire agreement between you and us with respect to your use of the Service, Website, and Products.

Supersedence: This agreement supersedes and replaces all prior versions of our General Terms and Conditions and our Privacy Policy.

Precedence: In the event of any conflict or inconsistency, the terms of the specific mutually executed written agreement (such as an Accreditation Agreement) shall prevail.

 

9.2 Governing Law and Jurisdiction

 

These Terms, and any non-contractual disputes arising out of or in connection with them, shall be governed by and construed in accordance with English Law. You consent and submit to the personal and exclusive jurisdiction of the courts of England and Wales for the purposes of litigating any such action.

 

9.3 Dispute Resolution and Remedies

 

Mandatory Initial Resolution: The parties agree to attempt to resolve any dispute through good-faith negotiation before commencing legal proceedings. Equitable Relief: We shall still be allowed to apply for injunctive or other equitable relief to protect or enforce our Intellectual Property Rights in any court of competent jurisdiction. Arbitration (B2B Focus): If agreed by both parties in writing, any dispute may be submitted exclusively to final and binding arbitration. Where agreed, the arbitration shall be conducted under the Expedited Arbitration procedure at the London Chamber of Arbitration and Mediation (‘LCAM’).

 

9.4 Time Limit on Claims

 

Notwithstanding the statutory period, you agree that any claim or cause of action arising out of or related to your use of the Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

 

9.5 Improperly Filed Claims

 

Should you file a claim contrary to this Section 9, we shall be entitled to recover from you all reasonable legal fees and costs (on the full indemnity basis) involved in defending and procuring the dismissal of said improper filing.

 

 

10. General and Operational Terms

 

 

10.1 User Responsibility for Access and Hardware

 

You must provide and are solely responsible for all hardware, provisions, or software necessary to access the Service/Website. You assume the entire cost of and responsibility for any damage, maintenance, repair, or correction.

 

10.2 Supersession and Non-Reliance

 

All and any prior promises, agreements, representations, undertakings, or implications are hereby superseded by these Terms. You expressly acknowledge that no reliance has been placed on any representations which have not been incorporated as part of these Terms or our other governing contractual documents.

 

 

11. Right to Change Terms of Use

 

 

11.1 Amendments

 

We reserve the right to amend these Terms, or to impose new conditions on the use of the Service, Products, or Website, at any time.

 

11.2 Notice and Effect

We will post any changes to these Terms on the Website. If we make a material change, we will not enforce the change retroactively unless we notify you by sending a specific notice of the change via email or through the Service. By continuing to use the Service after we post (or notify you of) any changes, you acknowledge and agree to be bound by the modified Terms.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terms and Conditions of Sale

Please read these Terms and Conditions of Sale (the "Terms of Sale") carefully. These Terms of Sale govern all contracts for the sale of Products, Services, or Website access (collectively, "Products/Service") purchased by you from Gopi Life Ltd.

1. General Provisions

1.1 Scope and Application of Terms

These Terms of Sale, together with our General Terms and Conditions (the "General T&Cs"), form the entire agreement between you and us relating to the purchase of any Products/Service. By placing an order, you agree to be bound by these Terms of Sale.

 

1.2 Variation of Terms

We reserve the right to amend these Terms of Sale at any time. Any changes will not affect orders placed prior to the date the changes are posted. You are responsible for reviewing the Terms of Sale before making a new purchase to ensure you accept the current version.

 

2. Order Process and Acceptance

2.1 Submitting an Order

You may submit an order for the purchase of Products/Service by completing the required details on the order summary page on the Website and clicking the confirm order button, or by responding in writing (including by email) to an offer or quotation provided by us. All prices are reflected in £UK Sterling unless otherwise specified.

 

2.2 Acceptance and Contract Formation

Your submission of an order constitutes an offer to purchase the Products/Service. We are under no obligation to accept your order, but would normally do so where the product is available and payment is approved. A binding contract for sale will be formed at the point of acceptance of your order.

Notification of Acceptance: We will notify you of our acceptance immediately on the Website (for instant access) or by issuing a written Order Confirmation (including by email) shortly after receiving your order.

Delays: If there are likely to be any delays in fulfilling or completing the order, you will be promptly notified and given the opportunity to cancel the order without penalty.

2.3 Pricing and Payment

The price charged will be the price reflected at the time of purchase. Only credit and debit cards are acceptable as payment for orders via the Website. Payment is made via the approved payment methods indicated on the Website, the payment of which will be approved by the relevant provider.

3. Pricing

3.1 Price and Currency

All prices will be displayed in £UK Sterling. The price payable for the Products/Service is the price in force at the time the order is accepted by us, as set out in the Order Confirmation.

3.2 Price Adjustment (B2B Only)

This Section 3.2 applies only where you are acting as a business (B2B). Subject to prior written notice to you, we reserve the right to adjust Prices for Products and/or the Service not yet delivered or performed to reflect variations in individual costs of more than five percent (5%) that take effect between the date of the Agreement and delivery of Products.

 

3.3 Pricing Documentation and Liability

Any catalogue, specification, price sheet, or other similar documentation prepared by us is strictly for convenience only and will not be deemed as an Offer capable of acceptance by you. We will not accept responsibility for any claims, losses, or damages in connection with errors of measurements, descriptions, or application recommendations contained in any such documentation.

 

4. Consumer Right to Cancel (B2C Only)

4.1 Statutory Cancellation Right (Cooling-Off Period)

This Section 4 applies only where you are contracting with us as a Consumer. As a Consumer, you have a statutory right to cancel the contract (your order) for any reason during the cancellation period set out below:

Type of Purchase

Cancellation Period

Physical Goods

14 calendar days from the day after you, or a person identified by you, receives the goods.

Services (Non-Digital)

14 calendar days from the day after the contract is accepted (the date of the Order Confirmation).

 

4.2 Exercising the Right to Cancel

To exercise the right to cancel, you must inform us of your decision by a clear statement in writing (e.g., an email or a letter sent by post).

4.3 Loss of Cancellation Right (Exceptions)

Your right to cancel will be immediately lost or expire in the following circumstances: 

1. Digital Content: If the contract is for the supply of digital content or a digital service (e.g., immediate access to online training materials or downloadable resources) and you have expressly consented to immediate performance and acknowledged that this consent means you lose your right of cancellation.

2. Services Fully Performed: If the contract is for the supply of a service, and the service has been fully performed (completed) within the 14-day period, provided you expressly requested the service to begin and acknowledged you would lose your right of cancellation once the service was fully performed. 

3. Perishable/Custom Goods: If the goods are perishable, or if the goods are made to your specifications or are clearly personalised.

 

4.4 Effects of Cancellation and Refunds

If you cancel the contract: 

1. Refund: We will reimburse you the full price you paid for the Goods or Services, including the costs of standard delivery (if applicable), without undue delay, and no later than 14 calendar days after the day we receive the goods back from you, or (if no goods are supplied) 14 calendar days after the day we are informed of your decision to cancel. 

2. Goods Return: If the contract relates to goods, you must return the goods to us without undue delay and in any event no later than 14 calendar days after the day on which you communicate your cancellation. You will bear the direct cost of returning the goods.

5. Accuracy and Customer Warranties

5.1 Responsibility for Order Accuracy

You are solely responsible for the accuracy of any order placed, including with respect to the specification, configuration, or other requirements of the Products and the Service. This responsibility extends to ensuring the functionality, compatibility, and interoperability of the Products/Service with any other products, hardware, or software not authorised or supplied by us.

5.2 Warranty of Information

You warrant (legally guarantee) that all information and instructions provided to us (including information provided during the ordering or registration process) are complete, accurate, and true.

5.3 Consequences of Inaccuracy

You acknowledge that a failure to provide complete, accurate, and true information or instructions may detrimentally affect our ability to discharge our obligations or exercise our rights under these Terms and Conditions of Sale, and we shall not be liable for any loss arising from such inaccuracy.

6. Payment

6.1 Payment Timing and Security

We will charge your account for payment at the time that the order is completed when ordered through the Website. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link, we will not be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link.

6.2 Invoiced Sales and Due Date

 

Where the Service is purchased via written agreement, we will issue an invoice following contract formation. Unless otherwise specified in the invoice or a separate written agreement, the payment due date for all invoiced amounts shall be seven (7) days from the date the invoice is sent to you.

 

6.3 Refunds

If a Product/Service is unavailable after payment has been taken, we will refund any amounts already paid by way of a credit to your credit card/debit card account or other payment method used.

6.4 Late Payment Interest and Enforcement

1. For Business Users (B2B): If any monies remain outstanding by the due date, we reserve the right to charge statutory interest on the outstanding balance in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. 

2. For Consumer Users (B2C): If any monies remain outstanding by the due date, they will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate (or, where the base rate is 0% or less, at 2%) on the outstanding balance until such time as the balance is paid in full. 

3. Enforcement: We reserve the right to seek recovery of any monies remaining unpaid sixty (60) days from the date of the due date via collection agencies and/or through the Small Claims Court where applicable. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

 

7. Damages and Third-Party Delays

7.1 Reliance on Third Parties

You explicitly acknowledge that certain features or functionality of the Products and Services may rely on the availability and correct functioning of third-party service providers (including, but not limited to, the supply of energy, data storage, connectivity, communication, and payment processing services).

 

7.2 Exclusion of Liability

These third-party service providers are outside of our direct control, and we will have no responsibility or liability for any failure, delay, or disruption in the provision of the Products or Services that results from the acts or omissions of such third parties.

 

8. Returns and Refunds

8.1 Consumer Statutory Rights (B2C)

This section is subject to and does not affect your statutory right to cancel, return, and obtain a refund under Section 4 (Consumer Right to Cancel), where you are contracting as a Consumer.

 

8.2 General Policy (B2B and Excluded Items)

Subject to Section 8.1, we operate a strict policy regarding returns and refunds: 

1. No General Returns: We do not offer returns or refunds for a change of mind for any of our Products or Services. 

2. Faulty or Incorrect Items: We will provide a replacement or full refund if you were sent the wrong item or if a physical product is found to be faulty or significantly not as described upon delivery. 

3. Refused Delivery: If a delivery is refused by you, we may, at our sole discretion, process a refund, but we reserve the right to deduct any costs incurred by us (including shipping and administrative fees) before issuing any such refund.

 

8.3 Business Customers (B2B)

Where you are contracting as a business (B2B), you acknowledge that your right to return Products or cancel Services is strictly limited to the return of incorrect or faulty goods as outlined in Section 8.2(b), and you do not have a right to cancel under the Consumer Contracts Regulations 2013.

 

9. Missed Deliveries

9.1 Non-Receipt and Options

If a delivery of physical Products is attempted and returned to us due to non-receipt by you, we will contact you and offer the following options: a) A refund of the product purchase price (subject to the deduction of our original delivery costs); or b) Re-delivery of the Product.

9.2 Re-delivery Costs

If you opt for re-delivery, you will be obligated to pay for the full re-delivery cost in advance of the item being dispatched again.

10. Product Changes and Functionality

10.1 Right to Change Products and Service

We reserve the right to make changes to the design, materials, fit and finish of Products/Service or change working methods, communication systems, software, or any other elements of the Service and Documentation provided, provided that such changes do not materially affect the core functionality of the Product or the Service.

10.2 Disclaimer of Functionality Warranties

 

Unless specifically agreed otherwise in writing, we do not warrant the availability, accuracy, completeness, reliability, timeliness, or specific output derived from the Products or Service.

 

10.3 Limitation on Use

You shall not use or rely on the Products and Services for any other applications or purposes than those expressly agreed in the contract (the Agreement, these Terms of Sale, and our General Terms and Conditions/Terms of Business).

 

11. Product and Service Warranties

11.1 UK Compliance Warranty

The Service and Products that we sell have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom.

11.2 International Disclaimer

We make no representation or warranty that any Service or Product is compliant with health, safety, or other legal requirements, standards, or regulations that apply outside the United Kingdom. If you access or use the Service or Products outside the UK, you do so at your own risk and are responsible for local compliance.

11.3 Exclusion of Further Liability

Subject to Section 11.4, we will not have any further liability in respect of the Products or the Service beyond the express terms of this Agreement.

11.4 Statutory Consumer Rights

Nothing in these Terms of Sale shall affect your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

 

12. Use of Products and Services

12.1 Proper Use

You and your customers shall use the Products and Service only for their intended purposes and strictly in accordance with all instructions contained in the manuals, guidelines, warranty terms, and any other terms and conditions applicable to such Products and Services or provided by any personnel of Gopi Life Ltd.

 

12.2 Consequences of Misuse

You acknowledge that any use of the Products or Service outside of their intended purpose or contrary to the provided instructions will void any limited warranties and may place you in material breach of these Terms of Sale.

 

13. Third-Party Links and Products

13.1 Disclaimer of Warranty

We do not provide any warranty for third-party links or products that may be included or referenced within our Products or the Service.

13.2 Customer Responsibility

Any third-party links or products included or distributed by Gopi Life Ltd as part of their Products or the Service are subject to the terms of sale and your individual agreement with that third party. You acknowledge that your use of such third-party links or products is entirely at your own risk.

 

14. Defects and Recall

14.1 Customer Cooperation

If a recall, retrofit, update, withdrawal, or any other remedial action is required by us or a regulatory body related to any Products or Service, the Customer shall fully cooperate and shall provide such reasonable assistance as we may require.

14.2 Traceability and Records

The Customer shall keep accurate books and records to assure traceability of the Products/Service in the event of a Product recall or any other remedial actions.

 

15. Copyright and Intellectual Property

15.1 Ownership and Protection

All Products and Services related to and distributed by us, along with any communications with us containing proprietary information, are covered by copyright and intellectual property rights (collectively, "Intellectual Property"), both in the UK and abroad.

15.2 Prohibition on Distribution

 

Products, Services, and information provided by us are not to be distributed, shared, or copied by you or any third party, unless there is specific approval in writing from us. This approval may be withdrawn at any time at our sole discretion.

15.3 Remedies

Any breach of this Section 15 constitutes a material breach of these Terms of Sale, and we reserve the right to seek all remedies available to us, including injunctive relief and damages, as set out in our General Terms and Conditions.

 

16. Complaints and Customer Service

16.1 Formal Complaints

If you have any complaints or comments about the Service or any of the Products or services supplied or provided to you, you must contact our Customer Service Centre formally in writing via the following email address: contact@Poweruporders.co.uk.

16.2 Resolution

We will acknowledge your complaint in writing within a reasonable time and will use our reasonable endeavours to resolve the complaint promptly and fairly in accordance with our internal complaints procedure.

 

17. Force Majeure

17.1 Exclusion of Liability

We will not be liable to you for any breach of our agreement, or for any delay or failure to perform our obligations, if the delay or failure is due to any cause beyond our reasonable control (a "Force Majeure Event").

17.2 Definition

A Force Majeure Event includes, but is not limited to: acts of God, civil commotion, riots, floods, drought, fire, legislation, severe weather, war, governmental actions, pandemic, or other events beyond our reasonable control.

17.3 Effect on Statutory Rights

This clause does not affect your statutory rights as a consumer under applicable UK law.

 

18. Privacy

 

18.1 Data Protection Compliance

We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

18.2 Privacy Policy

Details regarding the collection, processing, and storage of your personal data are set out in our separate Privacy Policy, which is an integral part of this agreement. You must read our Privacy Policy before making a purchase.

19. Termination of Agreements and Refunds Policy

19.1 Termination Rights

Both you and we have the right to terminate the provision of the Service or any Products for any reason, including the ending of services that are already underway.

19.2 Refunds for Termination

a) Unused Service: Subject to Section 19.2(b), any monies that have been paid to us which constitute payment in respect of the provision of unused Service shall be refunded. b) Service Underway: No refunds shall be offered where a Service is deemed to have begun and is, for all intents and purposes, underway, save for the mandatory statutory rights of Consumers as set out in Section 4.

19.3 Acceptance and Statutory Rights

These Terms and Conditions of Sale form an integral part of the overall agreement between you and us. Your accessing of the Service and/or the undertaking of an order, booking, or purchase indicates your understanding, agreement to, and acceptance of the Terms and Conditions of Sale and the full Terms of our provision of the Service. Your statutory Consumer Rights are unaffected by this clause.

Last Updated: 30.09.25